TERMS & CONDITIONS
1. CONFIRMATION POLICY
(a) The invoice is valid for one week from the date of issue. If payment for the 50% deposit has not been received by then, the reservation cannot be guaranteed and will be automatically released. All reservations will be confirmed in writing on the receipt of the booking form and payment of the deposit.
(b) The balance must be paid no later than 60 days prior to arrival at the property.
(c) All bank charges must be paid in full by the client.
2. CANCELLATION OR ALTERATION POLICY
(a) Cancellation instructions by the client must be in writing, faxed or emailed to us, and will be effective on the day we receive them. Recorded or registered courier delivery is recommended but we will accept faxes or emails if signed by the signatory to the booking form.
(b) Depending upon when the notification of cancellation is received, cancellation charges will apply as follows:
Days prior to departure:
% of total cost of rental
Over 60 days
Less than 60 days
At New Year (Reveillon), and other special holiday periods, additional cancellation charges may apply and these will be confirmed at the time of booking.
(c) For all bookings, all payments made are non-refundable and non-transferable.
(d) We cannot give any allowance or refund for meals, accommodation, transport or other pre-paid services, not taken when these are included in the holiday price nor once the holiday has started can we give any refunds for cancelling any part of the holiday.
(e) If your reason for cancelling is because of events beyond your control (e.g. illness, death of a close relative) you may transfer your booking to another party (except for any air tickets) provided that you give us reasonable notice to make such arrangements and that you and the transferee agree to be jointly liable for any outstanding payment under the contract and respect all conditions of rental outlined in (5) below.
(f) Separate conditions apply for the period of the Rio Olympics (August 2016) and will be supplied upon request.
3. ALTERATIONS OR CANCELLATION BY US
(a) In the unlikely event that it is necessary to cancel or make an alteration to the holiday accommodation speciﬁed in the holiday conﬁrmation, we will inform you as soon as possible and, if requested, we will try to arrange alternative holiday accommodation of a similar type and standard and in a similar location as that originally requested.
(b) If the alternative holiday accommodation is not acceptable, we will refund in full all monies paid and shall be under no other liability.
4. AMENDMENTS BY YOU
Upon receipt of your pro-forma invoice, please check the details to make sure they are correct. If, after your booking has been accepted, you require us to amend it in any way, or to re-invoice you, we reserve the right to charge an amendment fee of US$100 per change. We reserve the right to treat a change of property and/or holiday dates as a cancellation of one holiday and the booking of another.
5. CONDITIONS OF RENTAL
(a) Check-in starts at 2pm unless otherwise confirmed.
(b) Check out is at 12pm unless otherwise confirmed.
(c) All properties have a maximum number of guests and this may not be exceeded. All guests staying at the property must be named on the booking form. In the case that the number of guests exceed the number of sleeping places given in the property description, then the booking may be revoked, no one will be admitted to the property and no refund will be given.
(d) No party, event, commercial photography or filming may be held on a property without specific prior agreement from BBH. Permission will be required for any event to be attended by more than twice the number of the maximum guests permitted (including the holiday party itself).
(e) Photographs taken at our properties cannot be used or sold for proﬁt without written authorization from BBH.
(f) No pets will be allowed without prior agreement with BBH.
(g) If any guest is found to be in possession of illegal drugs or indulging in any unlawful activity while on the property, it will result in the whole party being immediately evicted from the property and no refund will be given. No assistance will be offered to guests who break the law.
(h) The client is not permitted to sublet the property under any circumstances.
(i) Guests must inform BBH of arrival details and the approximate time they will arrive at the property if BBH is not making the arrangements for all guests’ arrivals. In the event of check-ins after 5pm, extra charges will apply at some properties.
(j) The owner of the property or representative of BBH may, with prior notice, require access to the property during the course of the rental whether for maintenance or inspection.
6. SECURITY DEPOSIT
A security deposit is charged against all properties at the time of the balance invoice and this must be paid in full with cleared funds. The value of this deposit is the equivalent to 10% of the rental value, or a minimum of US$1,000, which ever is the greater amount. Deposits will be refunded within 10 business days of departure upon a satisfactory inspection of the property and contents and when no charges are applicable for damages or any outstanding bills for groceries, laundry, telephone use or any other item.
7. YOUR RESPONSIBILITIES
You must keep the holiday accommodation and all furniture, ﬁttings, effects, facilities and equipment in the same state of repair and condition as they were on the commencement of the holiday, and leave the holiday accommodation in the same state of cleanliness and general order in which it was found. You are responsible for all losses or damages that occur to the property or its contents during your occupation, and will be responsible for paying appropriate compensation to the property owner directly, or to us as the agent, in the event of breakages or damage.
8. SECURITY AND VALUABLES
Any valuables left at the property are left at your own risk. Neither BBH, nor the property owner, nor our agents are responsible for their loss. As with all rental properties in prime locations, there may be a risk of burglary. Where provided, burglar alarms must be activated, safes used and proper care taken against theft and burglary including the secure locking of a property when you go out. We accept no responsibility for any loss, damage or consequential losses due to theft or any other security related incident however caused.
It is a booking condition that your party is covered by comprehensive travel insurance either by purchasing our insurance, or another policy offering the same or greater protection. This policy must include personal liability and cancellation cover. You should check that your insurance covers staying in villas/private house accommodation. Your signature on the booking form conﬁrms that you are covered by such insurance.
In the unlikely event that you are disappointed with the holiday accommodation, you must ﬁrst contact the BBH main office or local representative (BBH Host) who will try to solve the problem right away. If after that, you still feel that the problem has not been resolved to your reasonable satisfaction, you should within 7 days of returning from your holiday, put your comments in writing to us and we will forward them to the Proprietor. If you vacate the property before the end of the rental period without our authorization, you shall lose any rights to compensation.
In the unlikely event that you are disappointed with the holiday accommodation, you must ﬁrst contact the BBH main office or local representative (BBH Host) who will try to solve the problem right away. If after that, you still feel that the problem has not been resolved to your reasonable satisfaction, you should put your comments in writing to us within seven days of returning from your holiday, and we will forward them to the proprietor. If you vacate the property before the end of the rental period without our authorization, you shall lose any rights to compensation.
(a) Neither we (as agent for the property owner) nor the property owner shall be responsible for the death or personal injury of any person staying in or visiting any property offered by BBH, unless this is the result of proven negligence by the owner, ourselves or our employees.
(b) Any personal property is left entirely at the guests' own risk and BBH assumes no responsibility for their loss or any other security related incident whatsoever.
(c) BBH cannot be held responsible for breakdown of mechanical equipment such as pumps, boilers, swimming pool filter systems etc., nor the failure of public utilities such as water, gas or electricity. In the event of any breakdown we will arrange for immediate repair where possible, in which case agents acting on behalf of the company or a third party may require access to the property at any time with proper notice given.
(d) You should be aware that the infrastructure of the destinations where we operate is not 100% reliable and problems occur that are beyond our control. Power outages are not uncommon, especially during the peak season, internet and mobile telephone coverage is often patchy or slow and even water supplies can be interrupted. This is to be expected in more remote and often un-modernized destinations, so please do not be surprised if the local infrastructure is not always up to the expectations of guests coming from more developed and technologically advanced parts of the world. When something out of our control does happen – if the lights go out, an air-conditioning unit fuses, flights are delayed or the internet signal drops – we will do all we can to get things back on track as fast as we are able given local limitations.
The person signing the contract is responsible for the correct and all contractual obligations arising out of these booking conditions and the contract is governed in all respects by the laws of England and Wales.